Front Desk and Tenant Assistant, Office Administration

• Greet and assist tenants, visitors, and contractors at the reception area.
• Manage incoming calls, emails, and walk-in enquiries, directing them appropriately.
• Record and follow up on tenant complaints, maintenance requests, and service issues.
• Maintain accurate tenant records and assist with tenancy-related documentation.
• Coordinate with maintenance teams and service providers to ensure timely issue resolution.
• Support administrative duties such as preparing reports, schedules, and tenant communications.
• Communicate property updates and assist in organising tenant meetings and engagement activities.

• Diploma or Bachelor's degree in Business Administration, Real Estate, Property Management, Hospitality, Customer Service, Office Administration, or a related field.
• Between one and two years of experience in front office, customer service, property management, administration, or a related area.
• Proficiency in Microsoft Word and Excel.
• Experience with property management or customer management software is preferred.
• Good organisational and record-keeping skills.
• Ability to handle enquiries professionally via telephone, email, and in person.
• Preferred skills include conflict resolution, negotiation, and knowledge of tenancy and property management processes.

The salary range is KES 22,500 to 25,000 per month.

Apply through the employer's official contact by submitting your application before Monday, 16 November 2026. Include your CV and any other documents requested by the employer.