Operations · Not stated
Direct employerStore Manager

Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Majid Al Futtaim is hiring a Store Manager for their hypermarket in Nairobi, Kenya. This role is suited for someone with experience in retail operations and leadership, aiming to drive sales and enhance customer experience in a busy store environment.
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What you will do
- Maximise sales and manage transactions accurately within the store.
- Plan workforce requirements to ensure enough staff to serve customers and handle store traffic.
- Train and develop team members to build skills and prepare for future business needs.
- Promote a safe and engaging workplace, focusing on health and safety, employee involvement, and retaining talent.
- Improve customer relationships by understanding their preferences and enhancing their experience and safety.
- Implement all in-store service activities, including marketing, human resources, digital operations, and customer experience programs.
- Manage retail operations such as stock control, reducing losses, promotions, order fulfilment, store upkeep, sustainability, and controlling operational costs to support profit growth.
- Use data and market knowledge to make informed business decisions and manage time effectively in the store.
Requirements
- A bachelor's degree in Business Administration, Retail Management, Commerce, Marketing or a related field.
- Experience in retail operations is preferred.
- Strong leadership and people management skills to coach, motivate, develop and retain teams.
- Excellent communication and interpersonal skills with a dedication to providing excellent customer service.
- Good knowledge of commercial and operational aspects like increasing sales, managing inventory, merchandising, controlling losses, and handling omnichannel retail.
- Ability to analyse business data, solve problems, and make decisions to improve operations.
- Understanding of financial management, health and safety regulations, compliance, planning, and cost control in retail.
Benefits
The advert does not specify salary or benefits but mentions a friendly working environment and the chance to work with a large, diverse team.
How to apply
Apply through the employer's official contact. The employer has not published a closing date.