Operations · Full-time
Recruitment agency · Brites Management ServicesEXECUTIVE ASSISTANT MANAGER
Employer not disclosed by agency
ThikaManager · Not statedDeadline not stated by agencyChecked 27 Sept 2026
About this role
DUTIES AND RESPONSIBILITIES
Hotel Operations
- Support the General Manager in overseeing the hotel’s daily operations and ensuring efficient coordination across departments.
- Monitor Front Office, Housekeeping, F&B, Banqueting, and other operational areas to ensure consistent service standards.
- Identify operational gaps and implement practical solutions to improve efficiency, service delivery, and guest satisfaction.
- Act as the senior operational lead in the absence of the General Manager when required.
Department & HOD Coordination
- Coordinate and work closely with Heads of Department to ensure departmental objectives and operational priorities are achieved.
- Conduct regular operational meetings and follow up on agreed actions, targets, and outstanding issues.
- Ensure effective communication and collaboration between departments to support seamless hotel operations.
- Monitor departmental performance and escalate significant operational issues to senior management.
Conferences & Events
- Coordinate hotel operations for conferences, meetings, banquets, weddings, and other high-volume events.
- Work closely with Events, Banqueting, F&B, Front Office, Housekeeping, and other departments to ensure event requirements are delivered effectively.
- Monitor event execution, service quality, staffing, and operational readiness before and during major functions.
- Ensure guest and client concerns during events are addressed promptly and professionally.
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Guest Experience & Service Standards
- Maintain high standards of guest service across all hotel touchpoints.
- Handle escalated guest complaints and operational challenges professionally and efficiently.
- Monitor guest feedback and identify opportunities to improve service delivery.
- Promote a guest-focused culture and ensure staff consistently adhere to hotel service standards.
Team Leadership
- Provide operational leadership, guidance, and support to departmental teams and supervisors.
- Promote accountability, teamwork, discipline, and professional conduct across the hotel.
- Support departmental managers in staff development, performance management, and training initiatives.
- Ensure adequate staffing and operational preparedness during peak periods and major events.
Reporting & Cost Control
- Review operational reports and provide management with accurate updates on hotel performance and key issues.
- Monitor basic operational costs and support departmental managers in controlling wastage and unnecessary expenditure.
- Ensure hotel systems, records, checklists, and operational documentation are properly maintained.
- Support the General Manager in implementing operational budgets, targets, policies, and procedures.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Hospitality Management, Hotel Management, or a related field.
- 5–8 years’ progressive experience in hotel operations, including management responsibility.
- Proven experience coordinating multiple hotel departments and Heads of Department.
- Strong knowledge of Front Office, Housekeeping, Food & Beverage, Banqueting, conferences, and general hotel operations.
- Demonstrated experience managing high-volume conferences, events, or functions.
- Knowledge of hotel management systems, operational reporting, and basic cost control will be an added advantage.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on the employer’s official contact
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
Salary disclosed: KSHS.80,000