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Operations · Not stated

Direct employer

Corporate Account Manager

Safaricom PLC

KenyaManager · Not statedCloses Friday, 20 November 2026, 00:00 EATChecked 13 Nov 2026
Illustration of an office desk with a laptop, notebook and Kenyan flag.

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About this role

This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.

Role overview

Safaricom PLC is looking for a Corporate Account Manager to join their EBU Cluster in Kenya. This role suits someone with experience in B2B sales and account management in telecom or ICT sectors who can manage and grow corporate customer portfolios. The position focuses on customer acquisition, retention, and driving revenue through fixed connectivity and converged solutions.

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What you will do

  • Manage and grow a portfolio of corporate customers by building strong relationships and understanding their business needs.
  • Develop and implement strategies to acquire customers from competitors and increase market share.
  • Lead sales with fixed connectivity as the primary product to penetrate new accounts and grow usage.
  • Promote and drive adoption of converged solutions including fixed, mobile, cloud, security, and digital services.
  • Increase average revenue per account (ARPA) and expand wallet share through upselling and cross-selling.
  • Maintain customer retention by proactively managing relationships and resolving service issues.
  • Conduct structured monthly service reviews to assess performance, discuss customer needs, and identify growth opportunities.

Requirements

  • Bachelor's degree in Business, Sales, Marketing, ICT, or a related field; postgraduate qualification is an advantage.
  • 5 to 8+ years of experience in B2B sales, customer acquisition, or account management within telecom, ICT, or technology environments.
  • Strong knowledge of fixed connectivity solutions and converged product offerings.
  • Proven success in acquiring customers from competitors and growing existing accounts.
  • Ability to drive ARPA growth, expand wallet share, and retain customers.
  • Experience managing customer relationships and conducting service reviews.
  • Strong commercial acumen, negotiation skills, and stakeholder management capabilities.

How to apply

Apply on the employer's application page. The closing date for applications is Friday, 20 November 2026.

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