Business Analyst & Delivery Coordinator (Enterprise Solutions & SaaS), Commercial/ Business Development

• Improve project delivery efficiency and coordination.
• Enhance communication between technical and business stakeholders.
• Ensure accurate documentation of requirements and project activities.
• Strengthen project governance and implementation structure.
• Support successful onboarding and execution of enterprise projects.
• Improve visibility, tracking, and accountability across delivery activities.

Business Analysis & Requirements Gathering

• Conduct discovery sessions with clients and stakeholders to gather requirements.
• Analyze business processes and identify improvement opportunities.
• Translate requirements into clear functional documentation.
• Prepare BRDs, user stories, process flows, and requirement matrices.

Project Coordination & Delivery Support

• Coordinate day-to-day project activities across teams.
• Track timelines, deliverables, and milestones.
• Schedule meetings, workshops, and demos.
• Maintain project trackers and status reports.

Stakeholder Communication & Client Engagement

• Act as a communication link between clients and delivery teams.
• Prepare meeting minutes, action logs, and project updates.
• Coordinate project review meetings and follow-ups.
• Support management of client relationships throughout project lifecycles.

Documentation & Reporting

• Maintain organized project documentation and records.
• Prepare weekly and monthly delivery status reports.
• Support preparation of dashboards and project summaries.
• Ensure compliance with documentation standards.

Delivery Governance & Process Improvement

• Support structured delivery and project management processes.
• Track project KPIs and performance metrics.
• Identify inefficiencies and recommend improvements.
• Contribute to continuous improvement initiatives.

Cross-Functional Coordination

• Work closely with developers, technical leads, sales teams, and project managers.
• Coordinate handovers between sales, implementation, and support teams.
• Align commercial commitments with operational delivery.

• Bachelor’s Degree in Business Information Technology, Computer Science, Information Systems, Business Administration, Software Engineering, Project Management, or related field.
• Minimum 3–5 years’ experience in business analysis, project coordination, delivery operations, SaaS implementation, CRM/ERP environments, or digital transformation projects.
• Experience in client-facing project environments is highly preferred.

• Business process analysis
• Requirements gathering & documentation
• Project coordination & delivery tracking
• Stakeholder management
• Report writing & presentation preparation
• Risk tracking & escalation
• CRM/project management tools utilization
• Strong organizational ability
• Ability to manage multiple priorities

Must have

Accountability and ownership

Client-Centric Mindset

Analytical thinking and adaptability Problem-solving Mindset

Good to have

High attention to detail Excellent communication and interpersonal skills