Branch Administrator (Nakuru Branch)

• Provide operational and administrative support to the agency sales force, intermediaries, and customers.
• Serve as the main contact for walk-in customers and agents, offering timely assistance and accurate information on insurance products and services.
• Handle policy transactions such as endorsements, renewals, reinstatements, and cancellations following company procedures.
• Manage customer identification and KYC records to ensure compliance with regulatory standards.
• Communicate regularly with customers and agents to inform them about policy changes, premium adjustments, and service updates.
• Prepare reports on customer inquiries, complaints, service requests, and policy persistency to identify service gaps and recommend improvements.
• Support sales growth by identifying cross-selling opportunities and assisting with branch marketing and customer activation initiatives.

• Bachelor's degree in Insurance, Finance, Business, or a related field.
• Diploma in Insurance is an advantage.
• At least 1 to 2 years of experience in customer service, insurance operations, or policy administration.
• Experience in addressing customer inquiries, resolving complaints, and managing policy servicing transactions.
• Familiarity with underwriting support, pension administration, KYC management, or policy retention processes is preferred.
• Experience using insurance systems, customer databases, and operational reporting tools is beneficial.

Apply through the employer's official contact by submitting your application with the job reference number and position title. The closing date for applications is 13th November 2026. Only shortlisted candidates will be contacted.