Branch Administrator (Kakamega Branch)

• Serve as the main contact for customers and agents, providing assistance and information on insurance products and services.
• Resolve inquiries and complaints within set times, escalating when needed.
• Process policy transactions like endorsements, renewals, and cancellations following procedures.
• Manage new business applications and follow up on pending underwriting decisions.
• Maintain customer identification and KYC records in line with regulations.
• Monitor lapsed policies and premium arrears, working with agents and customers to improve policy retention.
• Prepare reports on customer service, underwriting, pension servicing, KYC compliance, and policy persistency.
• Communicate clearly with customers and agents about policy changes and promote digital self-service platforms.
• Identify sales opportunities and support marketing and business development activities.
• Ensure compliance with regulatory requirements, company policies, and internal controls.
• Participate in cross-functional projects and support team collaboration and training initiatives.

• Bachelor's degree in Insurance, Finance, Business or related field.
• Diploma in Insurance is an advantage.
• 1 to 2 years of experience in customer service, insurance operations, or policy administration.
• Experience handling customer inquiries, complaints, and policy servicing.
• Exposure to underwriting support, pension administration, KYC management, or policy retention is preferred.
• Experience with insurance systems, customer databases, and reporting tools is beneficial.

Apply through the employer's official contact with your application quoting the Job Reference Number JLIL 437 and the position title. Submit your application by 13th November 2026.