Administrative Services Supervisor - Cigna Healthcare

• Lead your team to meet productivity, quality, service, and customer satisfaction goals by managing workload, inventory, capacity, and priorities.
• Develop employees through recruitment, onboarding, coaching, feedback, performance management, training, and career development discussions.
• Manage operational and technology-driven changes by preparing employees through communication, coaching, and training while addressing adoption challenges.
• Use management reports, operational data, and business insights to identify risks, guide decisions, optimise resources, and enhance service delivery.
• Build and maintain relationships with internal and external stakeholders to support coordinated service delivery and operational improvements.
• Resolve operational escalations by performing root-cause analysis and corrective actions, and escalate quality issues, risks, and control gaps according to policies.
• Promote continuous improvement, automation, and technology solutions, monitor their adoption and outcomes, support team engagement, and manage any allocated budget responsibly.

• Bachelor's degree or equivalent relevant professional experience.
• At least 2 years of experience leading and supervising teams in operational, administrative, or customer/service environments.
• Experience managing productivity, quality, and service-delivery KPIs with strong skills in planning, workload management, and prioritisation.
• Strong analytical and problem-solving skills with the ability to interpret operational data, translate findings into actions, and manage operational escalations.
• Experience supporting process improvement and organisational change, including leading teams through uncertainty and evolving work methods.
• Experience with continuous improvement, automation, or operational transformation initiatives.
• Strong stakeholder management, influencing, and communication skills in English, with the ability to engage teams across locations and cultures.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook, and willingness to learn emerging technologies and apply them responsibly.
• Preferred: Experience leading teams across multiple countries or locations.
• Preferred: Experience in healthcare, insurance, shared services, or other high-volume operational environments.
• Preferred: Experience using data and operational metrics to drive performance decisions.
• Preferred: Experience with operational systems, CRM platforms, dashboards, workflow-management tools, or supporting technology-enabled change initiatives.
• Preferred: Additional language skills.

The role offers a competitive compensation package, private medical insurance, employee wellbeing benefits, a multicultural and hybrid working environment, and continuous development programmes.

Apply through the employer's official contact by submitting your CV. The closing date for applications is Thursday, 5 November 2026.