Account Manager - Cigna Healthcare

• Build and maintain strong relationships with clients and intermediaries to meet their needs and represent Cigna professionally.
• Develop strategic client plans, reports, renewal proposals, and product recommendations to support client retention and profitability.
• Collaborate with Underwriting and other teams to create attractive renewal terms and product proposals while safeguarding profitability.
• Identify opportunities to cross-sell within the existing client portfolio and present proposals to clients and intermediaries.
• Work with Customer Services, Healthcare Services, Legal Services, and Marketing to resolve service issues and produce high-quality client materials.
• Manage contractual commitments, invoicing, delivery quality, forecasts, references, testimonials, internal policies, and timely management information.
• Support product development and renewal processes by sharing client and market insights and ensuring schemes are correctly reinstated at renewal.

• At least five years of client management experience in health insurance, preferably with an international company.
• Experience working with insurers or insurance policies in African markets.
• Strong written and verbal communication skills in English, able to explain complex concepts clearly.
• Ability to independently manage a client portfolio and multiple priorities simultaneously.
• Capability to resolve complex claims-related and client issues with appropriate recommendations.
• Bachelor's degree, preferably in Marketing or Business.
• Willingness to travel when required.
• Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.
• Confident in presentations and public speaking.
• Highly organised with attention to detail.
• Ability to work independently and handle competing priorities in ambiguous situations.
• Skilled at building effective relationships across diverse clients, brokers, colleagues, and cultures.
• Customer-focused, flexible, and results-oriented approach.
• Knowledge of corporate client and intermediary relationship management.
• Understanding of health insurance and African insurance markets.
• Experience in client retention, renewals, cross-selling, forecasting, and managing profitability.
• Competent in proposal development, client reporting, invoicing, and contract delivery oversight.
• Proficient with multiple systems and advanced Microsoft Office skills.

The employer offers a competitive salary, private medical insurance, employee wellbeing benefits, educational development programs, and a multicultural, hybrid working environment.

Send your CV through the employer's official contact before Monday, 30 November 2026.