Training and Development Specialist

• Design and deliver training programs for new hires and ongoing employee development, including service, product, and policy training.
• Conduct training sessions, workshops, and seminars both face-to-face and online to meet departmental needs.
• Assess training requirements by consulting with managers and using surveys and interviews.
• Evaluate the success of training initiatives and update them as needed to improve effectiveness.
• Collaborate with experts to ensure training content is accurate and current.
• Maintain detailed records of training activities and monitor employee progress.
• Provide coaching to employees and work with supervisors to identify development opportunities, including supporting the sales team to improve performance through targeted training and analysis of key performance indicators.

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field is required.
• Certification in training or instructional design such as CPTM or ATD is preferred.
• Experience in a call centre environment is an advantage.
• Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Teams are essential.
• Willingness to travel internationally to conduct training at different company locations.
• Excellent presentation, facilitation, communication, and interpersonal skills are necessary.
• Ability to manage multiple projects independently and adapt training methods for different audiences and learning styles.
• Knowledge of e-learning platforms and tools is required.
• Experience in coaching or mentoring employees is desirable.
• Background in the travel industry is a plus.
• Candidates must be people-oriented, patient, flexible, well-organised, and able to solve interpersonal problems effectively.

Apply through the employer's official contact. Submit your application before the closing date, which has not been published.