Human Resource Business Partner (BPO Operations)

• Act as the main HR contact for employee relations, handling disciplinary cases, grievances, investigations, and conflict resolution according to Kenyan labour laws and company policies.
• Advise managers on employee management, coaching, workplace conduct, and disciplinary procedures while managing sensitive issues confidentially and fairly.
• Lead initiatives to improve workplace culture, employee engagement, retention, and wellness in a high-pressure operational setting.
• Ensure compliance with Kenyan labour laws, occupational health and safety, and internal HR governance including PCI-related workforce requirements.
• Coordinate recruitment, onboarding, and workforce planning aligned with operational growth and staffing needs.
• Support performance management by implementing frameworks, addressing productivity and attendance issues, and coordinating improvement plans.
• Manage attendance, shift adherence, and operational discipline in a 24/7 call center environment, ensuring compliance with regulations and client standards.

• Bachelor's Degree in Human Resource Management, Business Administration, or related field.
• Minimum of 5 years progressive HR experience, including 2–3 years in shift-based BPO, contact center, or operational environments.
• Strong knowledge of Kenyan labour laws and HR best practices.
• Experience managing employee relations and disciplinary processes in fast-paced settings.
• Prior HR experience in BPO, contact center, customer support, or high-volume operational environments is strongly preferred.
• CHRP-K certification or equivalent professional HR qualification is preferred.
• Experience supporting shift-based or international operations is highly desirable.
• Exposure to PCI-compliant or highly regulated environments is an advantage.
• High emotional intelligence, strong communication and interpersonal skills, resilience under pressure, good judgment and discretion, problem-solving ability, and adaptability in startup environments.
• Ability to work on-site fully, support night shifts aligned with international client schedules, and provide real-time HR support for operational escalations and workforce stability.

Apply through the employer's official contact with your application before the closing date. The employer has not published a closing date.