Operations · Full-time
Territory Distribution Manager
About this role
This plain-English summary was prepared by work.ke from the original advert while it was open.
Role overview
Sun King is hiring a Territory Distribution Manager based in Kenya to oversee the growth of their Rider Network and expand distribution services for LPG and other products. This full-time, permanent role is ideal for someone with experience in last-mile delivery operations who can manage rider recruitment, performance, and customer satisfaction. The position is field-based, requiring regular time spent alongside riders in their territories.
Read full role
What you will do
- Identify and recruit suitable riders for the Sun King Rider Network.
- Onboard riders delivering various products and services and conduct necessary KYC checks.
- Maintain rider numbers to ensure daily order completion rates exceed 95%.
- Develop and implement initiatives to improve rider satisfaction and reduce turnover.
- Ensure riders have proper personal protective equipment and promote safe riding practices.
- Represent the Rider Network in community and local government engagements.
- Manage rider performance through discussions and tracking tools to meet productivity targets.
- Identify shops suitable for LPG cylinder storage and distribution to support network expansion.
- Coach agents on professionalism and customer service standards, including refresher training.
- Develop and monitor customer service KPIs such as CSAT, NPS, resolution time, and turnaround.
- Act on customer feedback and conduct regular check-ins to ensure product quality and satisfaction.
- Ensure timely resolution of customer concerns escalated from the field.
- Collaborate with procurement to ensure timely payments for gas, cylinders, and related expenses.
Requirements
- A diploma in fields such as Supply Chain Management, Operations, Business Administration, Finance, IT, or related areas.
- Experience working in last-mile delivery operations.
- Strong skills in communication and managing stakeholders.
- Ability to work effectively in a fast-paced and changing environment.
- Experience evaluating operational changes to improve delivery efficiency and rider productivity.
- Experience preparing reports and recommendations for senior management on delivery optimisation.
Benefits
Sun King offers opportunities for professional growth in a dynamic and socially impactful industry. Employees benefit from a collaborative multicultural environment and tailored learning and development programs through the Sun Center for Leadership.