Senior Support Network Engineer

• Provide technical support to U.S.-based business customers.
• Configure, manage, and troubleshoot MikroTik and Cisco routers and switches in ISP networks.
• Monitor network performance and resolve outages to maintain high availability.
• Diagnose and fix complex network problems promptly.
• Plan, deploy, and troubleshoot Fixed Wireless Access infrastructure.
• Support Point-to-Point and Point-to-Multipoint wireless links using platforms like Cambium, Ubiquiti/UniFi, Aviat, Siklu, and Ceragon.
• Implement and maintain dynamic routing protocols such as OSPF and BGP to ensure network stability and performance.

• Excellent written and spoken English communication skills.
• Previous experience in technical support roles involving customer interaction.
• Practical experience with fixed wireless and WISP technologies including Starlink, managed Wi-Fi, Cambium, Ubiquiti/UniFi, Siklu, and Ceragon.
• Proven ability to configure and troubleshoot MikroTik and Cisco networking equipment.
• Experience with OSPF and BGP routing protocols.
• Skills in deploying and troubleshooting Point-to-Point and Point-to-Multipoint wireless networks.
• Strong problem-solving and troubleshooting capabilities.
• Preferred: Experience with cloud networking platforms like AWS, Azure, or GCP.
• Preferred: Familiarity with ITSM tools, especially Salesforce.
• Preferred: Knowledge of 4G/5G networking and Peplink SD-WAN.
• Preferred: Network certifications such as CCNA, Network+, or equivalents.

Apply through the employer's official contact. After application, you will receive an invitation to record a 3–5 minute introductory video via Spark Hire. This video is part of the hiring process and can be recorded multiple times before submission. Keep an eye on your inbox and spam folder for the invitation. The employer has not published a closing date.