Sales and Marketing · Full-time
Direct employerRelationship Officer- Visionfund Kenya Bomet Branch

Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
World Vision Kenya is hiring a Relationship Officer for their VisionFund Kenya branch in Bomet. This full-time role is ideal for someone with experience in microfinance or customer relationship management who is committed to financial inclusion and excellent client service.
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What you will do
- Identify and recruit new clients to meet branch growth targets and recommend suitable loan products.
- Ensure loan applications comply with credit policies before disbursement and monitor repayment schedules.
- Provide client training on loan products, business management, and financial literacy.
- Attend group meetings, maintain documentation, and monitor group activities and compliance.
- Conduct client assessments and loan appraisals applying credit risk principles.
- Monitor loan portfolio performance and address emerging risks and delinquency.
- Generate and use T24 reports for loan management and maintain accurate client data.
- Manage income targets and operational expenses within budget.
- Adhere to credit policies, client protection standards, and report any misconduct or policy breaches.
- Perform other duties as assigned by the supervisor.
Requirements
- Diploma in Business Administration, Marketing, Sociology or related field.
- Experience in microfinance, credit, sales, collections or customer relationship management is preferred.
- Good knowledge of lending principles, credit assessment and responsible lending.
- Strong analytical and numerical skills to assess creditworthiness and risks.
- Excellent communication, negotiation and customer service skills.
- Ability to work towards targets and achieve performance goals.
- Computer literate and willing to learn financial systems including T24.
- High integrity, discipline, reliability and accountability.
- Ability to work independently in the field and collaboratively in a team.
- Willingness to travel extensively in the field (about 70% of the time).
- Willingness and ability to ride a motorbike with the appropriate licence and safety compliance.
- Commitment to VisionFund Kenya's Christian identity and professional conduct standards.
How to apply
Send your application with copies of academic and professional certificates, a detailed CV, daytime contact details, and three professional referees. Combine all documents into one PDF file. Apply through the employer's official contact before 31 October 2026.