Recoveries Agents

• Make daily calls to customers to meet productivity targets and negotiate repayment plans.
• Use collection scripts and tools to verify client identity and secure promises to pay or repayment agreements.
• Monitor assigned accounts daily and take actions to keep them within agreed limits.
• Recommend accounts for forbearance within set guidelines when appropriate.
• Communicate with customers to ensure accounts are managed properly and escalate unresolved cases to the team leader.
• Refer customer complaints to the Customer Service team and resolve issues where possible to maintain customer retention.
• Work with the business network to find alternative solutions and participate in team activities to meet collection targets.

• University degree or equivalent professional qualification.
• Prior experience dealing with customers.
• Strong interpersonal skills for handling various situations.
• Good knowledge of lending and credit risk assessment principles.
• Computer literacy with ability to learn new software quickly.
• Effective written and verbal communication skills.
• Some knowledge of the bank's lending principles, credit policies, and retail products.
• FETC in Business, Commerce and Management Studies is required.

Apply through the employer's official contact by submitting your application before Thursday, 31 December 2026.