Sales and Collections · Full-time
Direct employerLead Generator
NairobiEntry level · Not statedCloses Thursday, 31 December 2026, 23:59 EATChecked 12 Nov 2026
Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Absa Bank Kenya is hiring a Lead Generator to work full-time at Queensway House. This role is suited for individuals with a background in business or commerce who want to focus on sales and customer service in banking, particularly in Asset Based Finance.
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What you will do
- Identify and meet customer needs by selling Asset Based Finance and other Absa Bank products.
- Provide hands-on sales support by generating and following up on quality leads for Asset Based Finance.
- Participate in product campaigns and explain parameters to customers.
- Set, meet, and exceed sales targets for campaigns.
- Maintain personal sales performance records for management.
- Manage Asset Based Finance product and channel sales targets.
- Refer complex product or application queries to the Business Development Manager and respond to customers directly.
- Complete account opening documentation with customers and submit for review and processing.
- Conduct financial analysis and statement reviews for customers applying for Asset Based Finance, advising on eligibility and reporting denials.
- Contact customers after account opening to provide branch contact information.
- Handle customer queries and complaints related to Asset Based Finance and escalate unresolved issues.
- Build relationships with internal teams to ensure prompt resolution of escalated queries.
- Inform customers when new loans are approved and encourage loan draw-downs.
- Ensure all activities comply with regulatory requirements, risk management frameworks, and internal policies.
- Ensure accuracy and quality of account applications, loan documents, and customer documents.
- Follow account opening procedures to ensure authorization and KYC compliance, escalating issues as needed.
- Comply with operational risk and safety standards including KYC and anti-money laundering regulations.
- Share knowledge with other Lead Generators and provide cover during workload peaks or absences.
- Deputize for the Line Manager when required.
- Set annual performance objectives with the Sales Manager and pursue ongoing personal development through training.
Requirements
- Hold a Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies.
How to apply
Apply through the employer's official contact by the closing date of Thursday, 31 December 2026.