Operations · Full-time
Recruitment agency · Bridge Talent GroupOrder to Cash Manager
Employer not disclosed by agency
NairobiManager · Not statedDeadline not stated by agencyChecked 13 Nov 2026
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
A company in Nairobi is seeking an Order to Cash Manager to oversee accurate and timely order fulfillment. This full-time managerial role suits candidates with experience in supply chain or customer service within the FMCG sector, who can coordinate across departments and lead a team.
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What you will do
- Ensure customer orders are fulfilled accurately and delivered on time and in full (OTIF).
- Act as the main contact for customers on operational issues and order status, communicating proactively with stakeholders.
- Coordinate with Sales, Demand & Supply Planning, and Operations to align orders with customer priorities, forecasts, and supply availability.
- Manage order entry, validation, processing, and documentation, collaborating with Sales and Finance for accurate invoicing.
- Monitor key performance indicators such as OTIF delivery rate and order accuracy, identifying and implementing process improvements.
- Lead and coach the Order to Cash team, ensuring effective workload distribution and smooth order execution.
- Facilitate communication between all relevant departments to maintain high service levels.
Requirements
- Bachelor's degree in Supply Chain, Business Administration, or a related field.
- At least 5 years' experience in Order to Cash, Customer Service, or Supply Chain operations within the FMCG sector.
- Strong knowledge of order fulfillment, invoicing, and cross-functional coordination.
- Experience using ERP systems such as SAP, Oracle, or similar.
- Proven ability to integrate ERP systems and coordinate with third-party warehouses.
- Excellent communication, analytical, and problem-solving skills.
How to apply
Apply through the employer's official contact. The employer has not published a closing date.