Operations Manager

• Identify and implement improvements in operational processes to increase efficiency.
• Manage resource allocation including goods, equipment, and inventory to optimize costs.
• Maintain hotel brand standards aligned with the group's vision.
• Monitor quality standards to ensure customer satisfaction.
• Participate in strategic planning meetings for group goals and policies.
• Track key performance indicators and manage operational budgets.
• Coordinate the hospitality sustainability strategy and ensure environmental compliance.
• Collaborate with department heads to support administrative and operational tasks.
• Prepare and distribute board meeting documents and coordinate meeting logistics.
• Oversee compliance with statutory licenses and permits for all group properties.
• Manage special projects as assigned by the Managing Director.
• Travel to properties outside Nairobi to supervise operational projects.
• Ensure operational reporting is communicated to hotel management and departments.
• Facilitate weekly meetings to ensure task execution.
• Work closely with Sales and Marketing to promote and sell properties.

• Degree in Business Management, Finance, or Organizational Development.
• At least 7 years' experience working in various hotel departments.
• Creative, practical, interdisciplinary, and solution-focused mindset.
• Strong attention to detail in documentation and reporting.
• Excellent written and oral communication skills.
• Good knowledge of government laws, statutory licensing, and hospitality regulations.
• Ability to understand and act on complex financial and budgetary information.
• Preferred knowledge in accounting or legal matters.

Apply through the employer's official contact with your application before the closing date, which has not been published.