Operations Lead

• Manage the Managing Director's calendar, meetings, correspondence, travel, reports, and follow-up actions.
• Oversee reception, patient registration, appointment scheduling, enquiries, and complaint resolution to ensure a positive patient experience.
• Coordinate facilities, equipment, supplies, maintenance, and IT support for smooth daily operations.
• Handle procurement activities including supplier sourcing, quotations, purchase orders, deliveries, stock replenishment, and contract renewals within budgets.
• Support recruitment, onboarding, employee records, leave administration, job descriptions, and staff KPI coordination.
• Supervise staff by allocating tasks, monitoring performance, and ensuring timely completion of administrative and front-office duties.
• Track administrative expenditure, maintain records, prepare operational reports, and recommend process improvements.
• Maintain accurate contracts, employee documents, and administrative records with confidentiality and timely renewals.

• Bachelor's degree in Business Administration, Business Management, Human Resource Management, Law, or related field.
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
• At least 3 years of relevant experience in administration or front-office operations with staff coordination or supervisory duties.
• Experience managing reception services, handling enquiries, scheduling appointments, and resolving client concerns, preferably in healthcare or service-oriented environments.

Apply through the employer's official contact. The employer has not published a closing date.