OPERATIONS ASSISTANT

Employer not disclosed by agency

KIRINYAGA ROADMid level · Not statedDeadline not stated by agencyChecked 27 Sept 2026

About this role

Support the day-to-day running of business operations and ensure assigned activities are completed efficiently.
Coordinate with different departments, suppliers, customers, and service providers to facilitate smooth operations.
Follow up on pending operational tasks, orders, deliveries, and customer requests.
Identify operational challenges and escalate issues requiring management attention.

Receive and respond to customer inquiries through phone, walk-ins, WhatsApp, or other communication channels.
Assist customers with product and service inquiries and provide accurate information.
Support the sales team with quotations, order processing, follow-ups, and customer updates.
Maintain professional relationships with existing customers and assist in identifying new business opportunities.

Assist in processing customer orders and coordinating the availability of required products or services.
Monitor stock availability and communicate low-stock or unavailable items to the relevant team.
Coordinate with suppliers and service teams to ensure timely delivery of products, accessories, spare parts, or vehicle services.
Follow up on pending orders, repairs, installations, or other customer requirements.

Maintain accurate records of customer information, orders, invoices, deliveries, and operational activities.
Prepare basic reports, schedules, quotations, and other documents as required.
Ensure operational records and paperwork are properly filed and kept up to date.
Assist with general office administration and data entry duties.

Monitor daily activities and help ensure operations run smoothly and according to company procedures.
Assist in coordinating staff schedules, customer appointments, deliveries, or service bookings where required.
Gather customer feedback and communicate recurring issues or improvement opportunities to management.
Perform other reasonable operational, administrative, sales, and customer service duties assigned by management.

Read full role

Minimum of 2–3 years’ relevant work experience in operations, sales, administration, or customer service.
Experience in the motor vehicle, auto accessories, spare parts, garage, or vehicle services industry is highly desirable.
Good understanding of day-to-day business operations and customer service.
Basic computer proficiency and ability to use Microsoft Office and other relevant systems.
Experience handling customer inquiries, orders, records, and operational follow-ups.

If you meet the above qualifications, skills and experience share CV on the employer’s official contact
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

Salary disclosed: KSHS. 20,000-25,000