Operations & Reservations Associate

• Act as a communication link between Reservations and Operations teams to ensure smooth travel bookings and arrangements.
• Communicate with Russian-speaking clients and partners about bookings, itineraries, and travel needs.
• Assist in processing and coordinating reservations for hotels, transfers, tours, and other travel services.
• Coordinate with operations teams to ensure bookings are executed accurately and on time.
• Follow up on client requests, booking changes, cancellations, and special requirements.
• Prepare and review travel itineraries, booking confirmations, and related documents.
• Liaise with hotels, tour operators, transport providers, guides, and other partners as needed.
• Monitor ongoing bookings and operational arrangements and report any issues or delays.
• Maintain accurate records of reservations, client details, and operational activities.
• Provide professional support to Russian-speaking clients throughout the booking and travel process.
• Support either Reservations or Operations functions as assigned.

• Have a Diploma or Degree in Tourism, Travel & Tourism Management, Hospitality, or a related field.
• Be fluent in Russian and English, both written and spoken.
• Previous experience in travel, tourism, reservations, tour operations, hospitality, or related fields is preferred.
• Understand travel booking and operational coordination processes well.
• Have excellent communication and interpersonal skills.
• Be highly organised and pay attention to detail.
• Be able to handle multiple tasks and work under pressure.
• Have good computer skills and be proficient in Microsoft Office.
• Be customer-focused, professional, and responsive.
• Be able to work well with internal teams and external partners.
• Be willing to support either Reservations or Operations depending on business needs.

Apply by submitting your CV through the employer's official career page. Only shortlisted candidates will be contacted. The employer has not published a closing date.