Operations & Guest Experience Supervisor – Serviced Villas & Apartments

• Oversee the day-to-day operations of the villas and apartments.
• Support the establishment of efficient operational procedures and service standards as the property begins operations.
• Coordinate and supervise cleaners and other operational support staff.
• Develop and maintain cleaning, turnaround and unit-readiness schedules.
• Ensure all villas and apartments are clean, well-maintained, properly stocked and ready for guests.
• Coordinate guest check-ins, check-outs and related arrangements.
• Manage reservations through the Property Management System (PMS) and online booking platforms.
• Set up and maintain accurate booking calendars, availability and reservation records.
• Monitor bookings, occupancy, cancellations and guest requests.
• Coordinate closely with cleaners to ensure timely preparation of units between stays.
• Respond to guest enquiries and ensure a smooth guest experience from booking through check-out.
• Monitor the condition of the properties and coordinate maintenance requirements.
• Liaise with maintenance teams and external service providers where necessary.
• Ensure property information, rates, availability, photographs and descriptions are accurately maintained across online booking platforms.
• Establish practical systems for tracking bookings, cleaning, maintenance and guest requirements.
• Identify operational gaps and implement practical solutions.
• Monitor guest feedback and identify opportunities to improve service delivery.
• Ensure consistent hospitality standards across all villas and apartments.
• Provide regular updates to management on occupancy, operational issues and guest experience

• Diploma or degree in Hospitality Management, Tourism, Business Administration or a related field.
• At least 5 years’ experience in hospitality operations , preferably in hotels, villas, serviced apartments, holiday homes or similar accommodation.
• Proven experience in reservations and booking management .
• Familiarity with PMS/property management systems and online booking platforms.
• Experience coordinating housekeeping or cleaning teams.
• Strong understanding of guest service and hospitality operations.
• Good computer and digital skills.
• Excellent communication and interpersonal skills.
• Strong organisational and coordination abilities.
• Ability to establish systems and processes in a newly operational environment.
• Highly proactive, hands-on and solution-oriented.
• Ability to work independently while being a strong team player.
• Willingness to work flexible hours, including weekends and public holidays when required.

Key Competencies

• Hospitality operations
• Reservations management
• PMS proficiency
• Online booking management
• Housekeeping coordination
• Guest experience
• Team leadership
• Systems and process development
• Digital literacy
• Organisation and attention to detail
• Problem-solving
• Communication
• Initiative and accountability

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title in the email subject ( Operations & Guest Experience Supervisor to the employer’s official contact before 19th October 2026

NB: Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful. We appreciate your interest and thank you for applying

Corporate Staffing Service never asks candidates to pay any money or pay for tests at any stage of the recruitment process.