Other · Full-time
Recruitment agency · GAP Recruitment ServicesMpesa Attendant- 09/26
Employer not disclosed by agency
About this role
Role overview
M-Pesa Executive
Industry: Financial Services / Retail
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Location: Nairobi, Naivasha and Narok
Employment Type: Full-Time
Salary: KES.17,500
Job Overview
Our client is seeking to hire a reliable and customer-focused M-Pesa Attendant to manage daily mobile money transactions at their outlets. The role requires a high level of integrity, accuracy, and excellent customer service skills to ensure smooth and secure handling of cash and electronic transactions.
Key Responsibilities
M-Pesa Transactions & Cash Handling
Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases Ensure accurate recording of all transactions and balances Maintain sufficient float and cash levels at all times Balance cash and M-Pesa float daily and report any discrepancies immediately
Customer Service
Serve customers professionally, courteously, and efficiently Respond to customer inquiries regarding M-Pesa services and transactions Resolve basic customer complaints or escalate issues where necessary Build and maintain positive customer relationships
Compliance & Security
Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines Ensure proper KYC (Know Your Customer) procedures are followed Maintain confidentiality of customer information and transaction data Observe security procedures to prevent fraud, loss, or theft
Reporting & Record Keeping
Maintain accurate transaction records and daily reconciliation reports Prepare end-of-day summaries for review by the supervisor Ensure proper filing of transaction-related documentation
Required Qualifications and Experience
KCSE minimum grade C minus. Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage Basic computer literacy Strong numerical and record-keeping skills Ability to work long hours, weekends, or shifts as required
Core Competencies
High integrity and honesty Strong attention to detail Excellent customer service and communication skills Ability to work under minimal supervision Trustworthy, reliable, and accountable Ability to work in a fast-paced environment
Application Deadline
Interested candidates should submit their CV to Our Website by latest 28th September 2026.
For any inquiries, please contact us at +254 784 155 512.
Gap Recruitment Services Limited does not charge candidates at any stage of the recruitment process. We are committed to equal opportunity hiring. Only shortlisted candidates will be contacted