Manager,Technology

• Support the Senior Manager in maintaining smooth operation and continuous improvement of the BInsight system and other applications.
• Coordinate day-to-day support activities and manage user issues.
• Facilitate communication between stakeholders including users, programme teams, country offices, vendors, and the Technology Team.
• Monitor system performance and support vendor coordination.
• Engage in process improvement and automation initiatives for current and upcoming systems or applications.
• Conduct user acceptance testing for new modules and system requirements, assist with rollout, data migration, and post-implementation support.
• Perform application configuration and manage access roles as administrator.
• Maintain IT compliance, service management, audit focal responsibilities, issue tracking, and change management for IT projects.
• Maintain relationships with internal stakeholders and external contractors, vendors, and consultants.
• Conduct and prepare training and refresher training materials and plans.
• Assist in maintaining data pipeline, data warehouse, and data visualisation platforms.
• Assist with data analysis and interpretation.
• Collaborate in exploring emerging technologies such as AI tools and machine learning to build analytics platforms.
• Prepare customised reports and raw data for management, audit, or other purposes as required.

• 2 to 3 years of experience in technology operations or application support.
• Knowledge of software development and implementation cycles.
• Understanding of IT service management.
• Familiarity with cloud infrastructure and virtual machine management.
• Experience with database management, SQL, and network design.
• Strong writing skills and proficiency in Microsoft Office.
• Ability to produce technical documentation, scope documents, test case design, and execution.
• Experience in end-user training.
• Domain expertise in NGO programmes, HR, payroll management, and issue management.
• Technical skills in PostgreSQL, HTML, CSS, Power BI, data warehouse, AI, and automation tools.
• Project management skills using tools such as JIRA, MS Project, or others, including business requirement specifications and mockup technical documentation.
• Good understanding of application support, system operations, and IT service management processes.
• Knowledge of business process analysis, requirement documentation, and operational workflow management.
• Familiarity with databases, reporting tools, dashboards, and data warehouse concepts.
• A bachelor's degree in Computer Science, Information Technology, Data Science, Software Engineering, Database Management, or an equivalent field.

Submit a detailed resume and cover letter through the employer's official application page. Only complete applications will be accepted. The closing date for applications is 18 October 2026.