Operations · Not stated
Direct employerManager – International Voice

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About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Safaricom PLC is hiring a Manager for International Voice within their Enterprise Business Unit in Kenya. This role suits experienced professionals with a strong background in telecommunications, particularly in international voice, wholesale, and carrier relations. The position involves leading growth, strategic partnerships, and innovation in Safaricom's international voice portfolio.
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What you will do
- Lead growth and transformation of the international wholesale voice portfolio through strategic partnerships and commercial innovation.
- Maximise voice revenue, optimise network economics, and ensure traffic integrity via carrier ecosystem management and routing optimisation.
- Drive sustainable business performance using data-driven decision-making, AI insights, and agile execution.
- Manage commercial negotiations, carrier agreements, and develop strategic partnerships with carriers, OTT providers, and others.
- Identify and commercialise new voice monetisation opportunities including international transit, enterprise voice services, and next-generation communication services.
- Govern contracts, settlements, billing integrity, and manage financial controls, risks, and compliance.
- Ensure service performance, availability, resilience, and operational excellence through automation and proactive management.
Requirements
- Bachelor's Degree in Telecommunications, Engineering, IT, Business, Economics, Finance, Marketing, or related field.
- At least 12 years' experience in telecommunications with a minimum of 5 years in International Voice, Wholesale, Interconnect, Carrier Relations, or International Business.
- Proven record in revenue growth, carrier negotiations, traffic monetisation, and network economics.
- Strong experience in voice routing, settlements, interconnect, and international carrier ecosystems.
- Experience using analytics, automation, and AI to enhance commercial and operational performance.
- Experience leading cross-functional initiatives, strategic partnerships, and transformation programmes.
- MBA or Master's Degree is an advantage.
- Certifications in GSMA, Interconnect, IPX, Carrier Relations, Product Management, Data Analytics, AI, or Digital Transformation are desirable.
How to apply
Apply through the employer's official contact by clicking the apply button and attaching your resume. The closing date for applications is Thursday, 5 November 2026.