Mailing and Fulfilment Officer

• Prepare customer orders for dispatch according to production schedules.
• Verify mailing information and dispatch documents for accuracy before shipping.
• Sort and package customer materials carefully to protect them during transit.
• Track fulfilment activities and keep accurate records of dispatched items.
• Reconcile dispatch quantities with production outputs and resolve discrepancies.
• Ensure secure handling, storage, and movement of customer materials at all times.
• Report any discrepancies or fulfilment issues to the supervisor promptly.
• Maintain accurate inventory of packaging materials and reorder as needed.
• Support timely delivery of customer orders to meet service commitments.
• Follow confidentiality and information security procedures when handling customer data.
• Keep work areas organised, clean, and secure following safety standards.
• Participate in initiatives to improve operational efficiency and reduce waste.

• Minimum education of School Certificate (KCSE) or equivalent.
• 1 to 3 years of relevant experience in fulfilment, dispatch, warehousing, or logistics operations.
• Experience in production or banking services environment is an advantage.
• Experience in security printing or other high-security production environments is preferred.
• Strong attention to detail and organisational skills.
• Ability to handle sensitive customer materials with integrity and discretion.
• Reliable, punctual, and committed to meeting production targets.
• Good communication skills, both verbal and written.
• Basic computer literacy, including proficiency in MS Office (Excel, Word).
• Strong numeracy skills for reconciliation and inventory counting.

The employer offers a competitive monthly salary based on qualifications, experience, and location. There is a shift allowance for non-standard or rotating shifts. Benefits include comprehensive health insurance, pension contributions, annual leave, and paid public holidays. The role provides a stable work environment with opportunities for training and career growth.

Apply through the employer's official careers page by submitting your updated CV and a cover letter. The closing date for applications is Monday, 30 November 2026. Only shortlisted candidates will be contacted.