ISP Field Technician

• Respond promptly to customer complaints and service tickets.
• Maintain professionalism and provide excellent customer service during field visits.
• Conduct site surveys and installations to support customer onboarding.
• Educate customers on basic equipment use and troubleshooting.
• Install and terminate fiber optic cables for various client types.
• Perform fiber splicing, patching, and testing with proper tools.
• Install and configure Optical Network Terminals, routers, switches, and related equipment.
• Carry out aerial and underground cable installations as needed.
• Organize and manage cables neatly within racks and customer sites.
• Terminate Cat6 cables and install structured cabling systems.
• Install patch panels, faceplates, cabinets, and cable containment.
• Troubleshoot LAN/WAN connectivity and replace faulty hardware.
• Diagnose and fix fiber connectivity issues and network outages.
• Conduct preventive maintenance on fiber and network infrastructure.
• Escalate complex technical faults to engineers or NOC teams.
• Complete accurate installation reports, maintenance logs, and fault records.
• Document network changes, cable routes, and equipment configurations.
• Update tickets and work orders within set timelines.
• Provide daily activity and incident reports to supervisors.

• Diploma or Certificate in Telecommunications Engineering, Information Technology, Electrical Engineering, Computer Networking, or a related technical field.
• At least 2 years of practical experience in fiber optic installation and maintenance, ISP field operations, networking support, troubleshooting, and structured cabling.
• Strong communication and interpersonal skills.
• Good customer service orientation.

Apply through the employer's official contact with your application. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted. The employer has not published a closing date.