HOTEL MANAGER, Operations

• Oversee daily hotel operations and coordinate activities across front office, housekeeping, kitchen, food and beverage, and maintenance departments.
• Manage guest relations by handling complaints, enquiries, and special requests to ensure high customer satisfaction.
• Supervise hotel staff, prepare duty schedules, provide training, and ensure adherence to policies and standards.
• Ensure cleanliness and maintenance of guest rooms, public areas, and facilities, including coordinating repairs and inspections.
• Oversee food and beverage services, monitor quality and hygiene, manage stock, and minimise wastage.
• Monitor financial aspects such as daily revenue, expenses, stock levels, and implement cost-control measures.
• Ensure compliance with hospitality, health, safety, and hygiene regulations and maintain a safe environment for guests and staff.

• Diploma in Hospitality Management, Hotel Management, Tourism or related field.
• At least 3 years' experience in hotel or hospitality operations.
• Previous supervisory or managerial experience managing staff and coordinating multiple departments.
• Knowledge of front office, housekeeping, and food and beverage operations.
• Skills in staff supervision, scheduling, inventory and stock management, report writing, and use of hotel reservation/PMS systems.
• Strong leadership, organisational, communication, interpersonal, and team management skills.
• Ability to work under pressure with high integrity and accountability.
• Preferred: Bachelor's degree in a related field.
• Preferred: Basic financial and cost management skills.
• Preferred: Problem-solving and decision-making abilities.

The salary offered is between KES 35,000 and 40,000.

Apply through the employer's official contact by submitting your application before Wednesday, 6 January 2027.