Hotel Manager

• Manage daily hotel operations including Front Office, Housekeeping, Food and Beverage, Kitchen, Sales and Marketing, Maintenance, and Security departments.
• Create and implement strategies to boost occupancy, room revenue, restaurant sales, conferencing, events, and other income sources.
• Prepare budgets, oversee revenue and expenses, control costs, manage cash flow, and enhance profitability.
• Handle purchasing, inventory, stock reconciliation, loss prevention, and supplier relationships.
• Maintain high service standards, address guest feedback and complaints promptly to improve satisfaction and loyalty.
• Develop corporate partnerships, expand market presence, and lead sales and marketing efforts.
• Lead recruitment, training, performance management, employee engagement, discipline, and productivity of staff.
• Ensure proper upkeep of hotel facilities, equipment, and assets.
• Comply with statutory requirements, licensing, food hygiene, health and safety, fire safety, and security protocols.
• Monitor performance metrics and provide regular reports to Directors, including challenges and actions taken to improve results.

• Hold a degree or equivalent professional qualification in Hotel Management, Hospitality Management, Tourism, or related field.
• Have formal hotel management training from a recognised hospitality institution or professional training organisation.
• Possess at least five years of experience as a Hotel Manager in a three-star or higher hotel, responsible for overall operations, financial outcomes, and business results.
• Demonstrate experience in revenue generation, occupancy growth, budgeting, cost control, stock management, and improving profitability.
• Show ability to manage Front Office, Housekeeping, Food and Beverage, Kitchen, Sales and Marketing, and other hotel functions.
• Have strong leadership, staff management, negotiation, communication, and problem-solving skills.
• Be knowledgeable about hospitality standards, guest relations, hotel systems, statutory compliance, health and safety, and food hygiene.
• Exhibit high integrity, commercial awareness, accountability, and the ability to make sound decisions under pressure.

Apply through the employer's official contact. The employer has not published a closing date.