CAR WASH SUPERVISOR

Daily Operations & Staff Supervision

• Oversee daily car wash operations, coordinate workflow, and ensure vehicles are serviced efficiently and released on time.
• Supervise, allocate duties to, and support car wash attendants while monitoring attendance, punctuality, productivity, and conduct.
• Ensure the premises, equipment, work areas, and customer areas remain clean, organized, and well maintained.

Customer Service & Quality Control

• Welcome customers professionally, understand their requirements, and ensure they receive efficient and satisfactory service.
• Inspect completed vehicles to ensure cleaning standards are met and address any quality concerns before vehicles are released.
• Handle customer questions and complaints professionally and take appropriate action to resolve service issues.

Cash Handling & Record Keeping

• Accurately receive and process customer payments through cash, mobile money, or other approved payment methods.
• Maintain basic daily records of sales, payments, expenses, and other operational transactions.
• Reconcile daily collections and promptly report any cash discrepancies or financial concerns to management.

Driving, Vehicle & Equipment Management

• Safely drive and move customer vehicles within the premises when required, ensuring they are handled responsibly.
• Monitor the condition and proper use of car wash equipment, tools, and cleaning supplies.
• Report vehicle incidents, damaged equipment, low stock, maintenance needs, or other operational concerns to management promptly.