FRONT OFFICE & MARKETING ASSISTANT

Front Office & Customer Service

• Receive and assist parents, visitors, prospective parents, and other stakeholders in a professional and welcoming manner.
• Manage incoming telephone calls, WhatsApp messages, emails, and general school enquiries, ensuring timely and accurate responses.
• Provide accurate information regarding school programmes, admissions processes, activities, and services.
• Maintain a professional, organized, and welcoming front-office environment.

Admissions & Administration

• Support the admissions process and follow up with prospective parents and applicants.
• Ensure required admissions documentation is received, accurately recorded, and appropriately filed.
• Maintain organized and up-to-date records of enquiries, admissions, and related correspondence.
• Coordinate with relevant school departments to ensure smooth onboarding of new students.

Transport Coordination

• Coordinate with the transport team regarding routes, pick-ups, drop-offs, schedules, and operational changes.
• Communicate relevant transport updates to parents and the appropriate school teams.
• Record and follow up on transport-related enquiries, changes, and concerns.
• Support timely communication of any transport disruptions or schedule adjustments.

Marketing & Communications

• Support the development and coordination of school marketing and promotional activities.
• Create basic professional marketing materials, social media content, notices, and promotional designs using Canva or similar tools .
• Ensure all marketing and communication content accurately reflects the school’s brand, values, standards, and tone.
• Support school events, campaigns, open days, and other activities aimed at increasing awareness and enrolment.