Sales and Marketing · Full-time
Recruitment agency · Brites Management ServicesWORKSHOP CONTROLLER (AUTOMOTIVE SALES)
Employer not disclosed by agency
KitaleMid level · Not statedDeadline not stated by agencyChecked 27 Sept 2026
About this role
DUTIES AND RESPONSIBILITIES
- Coordinate preparation of accurate vehicle repair estimates
- Support the service advisor team with on-site advice to customers on issues of concern to ensure customers are assured of quality service within agreeable timelines;
- Coordinate Warranty/Policy cases to ensure that they are handled appropriately.
- Provide Leadership and support to other technicians in problem analysis and resolution
- Monitor productivity and efficiency, follow up and sign off job cards and ensure quality work.
- Ensure Service Advisors receives frequent updates on vehicle repair progress as well as any variations in repair estimates, for prompt communication to the customer.
- Report all incidents and near misses to the Workshop Manager and HR office and lead the incidence investigation process.
- Ensure that all special tools, Shared Hand tools, workshop manuals and workshop equipment are maintained in good working condition, cleaned and kept in a safe storage area for overnight stay or when not in use.
- Review work in progress and new bookings every morning to ensure that manpower is allocated appropriately.
- Train and instruct employees in the respective shop.
- Follow up on sublet repairs for urgent delivery and ensure that quality sublet work has been performed.
- Ensure compliance with Internal Control Procedures & Workplace Organization (5S)
- Advice customers through service advisors on the reparability of their vehicles, as well as time required without compromising on the company policy, to ensure minimal complaints from customers;
- Respond to and handle customers’ complaints promptly to avert misunderstandings and the risk of losing customers;
- Any other duties which may be assigned from time to time
Read full role
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma in Automotive Engineering
- Minimum 5 years of relevant experience in the automotive industry
- At least 2 years of experience in a supervisory or team-leadership role, preferably within a dealership/workshop environment
- Proven experience in workshop operations, vehicle diagnostics, repair planning, and quality control
- Strong customer-service and complaint-resolution skills.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on the employer’s official contact
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
Salary disclosed: KSHS.40000-50,000