CREDIT COLLECTION OFFICER, Product Management (Financial Products)

• Improve collection of outstanding balances.
• Reduce overdue customer and tenant accounts.
• Maintain consistent follow-up on receivables.
• Support healthy company cash flow.
• Maintain accurate records of collection activities.
• Build professional relationships with customers and tenants while pursuing payment.

Debt Collection

• Contact customers and tenants with outstanding balances.
• Follow up through calls, emails, messages, and other approved communication channels.
• Communicate outstanding balances and payment due dates.
• Request payment commitments from overdue customers.
• Follow up on agreed payment dates.
• Escalate difficult or long-outstanding accounts.

Account Monitoring

• Review daily and weekly outstanding-account lists.
• Monitor ageing reports and prioritize accounts for follow-up.
• Update customer payment and collection records.
• Identify disputed balances and coordinate their resolution.
• Ensure payments are accurately reflected in customer accounts.

Payment Plans & Recovery

• Discuss payment arrangements with customers within approved company guidelines.
• Record agreed payment plans and commitments.
• Monitor compliance with payment arrangements.
• Escalate broken payment commitments.
• Support recovery of long-outstanding accounts.

Reporting

• Prepare daily and weekly collection updates.
• Maintain collection trackers.
• Report amounts collected, outstanding balances, and overdue accounts.
• Track individual collection performance against targets.
• Provide feedback on challenges affecting collections.

Customer Communication

• Maintain professional and respectful communication with customers.
• Respond to payment-related enquiries.
• Coordinate with Finance and Property Management to resolve account issues.
• Maintain confidentiality of customer information.

• Diploma or Bachelor's Degree in Finance, Accounting, Business Administration, Commerce, or related field.
• 1–3 years' experience in debt collection, credit control, accounts receivable, or customer-facing finance roles.
• Experience in real estate, property management, banking, SACCO, or financial services is an added advantage.

• Debt collection and receivables follow-up.
• Strong verbal and written communication.
• Negotiation and persuasion skills.
• Strong follow-up ability.
• Microsoft Excel.
• Record keeping and documentation.
• Ability to work with targets and deadlines.

Must have

High level of integrity. Resilience and professionalism. Customer relationship management. Strong follow-up ability.

Good to have

• Experience collecting rent or service charges.
• CRM or collections software experience.