IT & Systems Administrator

• Manage the Microsoft 365 environment including user accounts, email, Teams, SharePoint, licences, and security settings.
• Support staff in Kenya and Australia with hardware setup, home internet troubleshooting, and daily IT issues.
• Administer Zoho CRM by maintaining data quality, managing user access, configuring basic settings, and generating reports.
• Integrate internal business systems to ensure seamless data flow without manual duplication.
• Set up and manage customer support call centre infrastructure including telephony, ticketing, and routing tools.
• Onboard new employees by preparing devices, accounts, and access from their first day.
• Monitor system reliability proactively, document all configurations and processes, and research new tools to improve team operations.

• Bachelor's degree in IT, Computer Science, or a related field.
• At least 5 years of experience in IT or systems administration.
• Strong practical knowledge of Windows and Microsoft 365 user management, email, Teams, and security.
• Experience with Microsoft Entra ID (formerly Azure AD) for identity and access management, including MFA and conditional access policies.
• Familiarity with Microsoft Intune or similar mobile device management tools for remote teams.
• Ability to use PowerShell scripting for automating Microsoft 365 and Windows administration tasks.
• Experience configuring VoIP and telephony platforms such as Twilio, RingCentral, or Microsoft Teams Phone for call centres.
• Understanding of security basics like MFA enforcement, phishing response, and protecting distributed teams.
• Experience administering cloud and SaaS platforms including CRM, communication, and project management tools.
• Skill in integrating business systems using APIs or middleware.
• Competence in network and internet troubleshooting for remote staff, including router setup and ISP coordination.
• Experience with the Zoho ecosystem (CRM, Desk, Zoho One) is a strong advantage.
• Detail-oriented and proactive approach to identifying and resolving issues.
• Interest in professional business tools and technology that supports high team performance.
• Experience working with international or multinational organisations is preferred.
• Must work Australian business hours (Sydney time), meaning mornings in Nairobi are aligned with Sydney's business day.
• Must have reliable high-speed internet connection for remote work.
• Must be confident in client-facing communication on technical matters.
• Fluency in written and spoken English is required.

The role offers full-time employment in Nairobi with health cover, pension contributions, performance bonuses, investment in training and professional development, statutory benefits including NHIF, NSSF, and annual leave, and a 6-month probation period.

Apply through the employer's official contact by submitting your CV and a short cover note explaining why you fit the role and confirming you meet all four non-negotiable requirements. The employer will guide you through the next steps. The employer has not published a closing date.