BRANCH MANAGER – RETAIL

Employer not disclosed by agency

NanyukiManager · Not statedDeadline not stated by agencyChecked 27 Sept 2026

About this role

Oversee the day-to-day operations of the branch, ensuring smooth, efficient and professional service delivery.
Ensure the branch maintains high standards of presentation, cleanliness, merchandising and operational discipline.
Monitor branch activities, resolve operational challenges and ensure compliance with company policies and procedures.

Drive branch sales performance by implementing strategies to achieve and exceed monthly and individual sales targets.
Monitor daily, weekly and monthly sales performance and take corrective action where targets are not being met.
Identify opportunities to increase sales, improve customer conversion and maximise revenue through effective product and promotional initiatives.

Lead, supervise and motivate the branch team to achieve sales, customer service and operational objectives.
Allocate duties, monitor staff performance and provide coaching and feedback to improve individual and team results.
Support staff development, maintain discipline and ensure adherence to attendance, conduct and performance standards.

Ensure customers receive excellent, professional and consistent service throughout their shopping experience.
Handle customer complaints, queries and service issues promptly and professionally, ensuring appropriate resolution.
Build strong customer relationships and encourage repeat business through excellent service and engagement.

Monitor stock levels, stock movement and availability to ensure products are adequately available to meet customer demand.
Ensure proper stock handling, display, pricing, replenishment and merchandising standards are maintained.
Support and monitor stock counts, transfers and reconciliation processes and promptly report discrepancies or losses.

Prepare and submit regular reports on sales, staff performance, stock, customer feedback and other branch activities.
Analyse branch performance data and identify trends, challenges and opportunities for improvement.
Ensure all branch records, sales documentation and operational reports are accurate and submitted within required timelines.

Read full role

Diploma or Degree in Business Administration, Business Management, Retail Management or a related field.
Over 2 years of managerial experience in retail , preferably within the fashion industry.
Proven experience in team leadership, staff supervision, sales management and achievement of business targets.
Strong retail and branch operations management skills.
Proven sales and target management abilities.
Excellent team leadership and staff supervision skills.
Strong customer service and relationship-management skills.

If you meet the above qualifications, skills and experience share CV on the employer’s official contact
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

Salary disclosed: KSHS. 30,000 PLUS COMMISSIONS