Associate Director, Global CRM (Salesforce)

• Lead the global Salesforce platform strategy and product ownership, including setting direction and advocating for investment.
• Develop and manage a prioritised CRM roadmap aligned with IRC's objectives and oversee demand management.
• Lead the evaluation and potential migration to Salesforce Nonprofit Cloud and the adoption of AI tools within the CRM ecosystem.
• Own the solution architecture including data models, automation, security, integrations, and managed packages.
• Set standards for development and review team and partner work to ensure quality and supportability.
• Lead, coach, and develop the Salesforce team, managing recruitment, performance, and workload.
• Manage contractors and partners, ensuring quality, cost control, and delivery standards.
• Oversee platform governance including access, security, audit, data quality, compliance, and business continuity.
• Manage incident, change, release management, and user support processes.
• Build strong relationships with internal stakeholders and explain technical options in clear language.

• Bachelor's degree in IT, computer science, business systems or related field, or equivalent experience.
• Significant experience leading an enterprise Salesforce platform in a complex, multi-country environment.
• Experience as a product or platform owner with roadmap development and investment prioritisation.
• Deep knowledge of Salesforce architecture including declarative and programmatic development.
• Proven experience managing and developing technical teams and overseeing contractors or partners.
• Understanding of nonprofit fundraising and income management processes supported by CRM.
• Experience managing platform operations including incident, change and release management.
• Experience with APIs, ETL, integration platforms and cross-system data flows.
• Excellent stakeholder management and communication skills for non-technical senior audiences.
• Experience with Agile delivery and tools like Git and Jira.
• Strong analytical, problem-solving and customer service skills.
• Preferred: Salesforce Architect certifications, Nonprofit Cloud Consultant, Advanced Administrator, Platform App Builder or Developer certifications.
• Preferred: Hands-on experience with Nonprofit Success Pack and Nonprofit Cloud, including migrations.
• Preferred: Experience delivering technology for fundraising, marketing or advocacy teams.
• Preferred: Familiarity with Salesforce Account Engagement (Pardot), Data Cloud, Agentforce or similar platforms.
• Preferred: Experience with enterprise architecture, DevOps, BI, data warehousing or integration technologies.
• Preferred: Experience with international nonprofits or mission-led organisations.
• Preferred: Experience managing CRM across multiple countries and currencies with GDPR compliance.
• Preferred: Experience with supplier management, procurement, licensing, budgeting and business cases.
• Preferred: Hands-on development experience with Apex, SOQL and Lightning Web Components.

The employer states the role is full-time and remote with occasional travel. Salary ranges are provided for US and UK locations but not specifically for Kenya. Exact pay depends on location, experience and skills. Employment will be on a local contract according to local salary scales.

Apply through the employer's official contact by submitting the required application documents before the closing date. The employer has not published a closing date.