Technical Operations / Workshop Lead

• Review site plans, reports, and work orders to prepare and execute jobs correctly.
• Supervise Field Service Technicians, Mechanics, Pump Technicians, Plumbers, Welders/Fabricators, and Workshop Admin staff.
• Collaborate with Quality Assurance and Training to identify skills gaps and implement training and process improvements.
• Plan and monitor workshop activities to complete jobs on time and to specifications.
• Coordinate installation, commissioning, servicing, repair, and preventive maintenance tasks.
• Ensure availability and proper allocation of tools, equipment, materials, and spare parts.
• Monitor job progress and resolve technical or operational issues affecting schedules.
• Ensure work meets technical specifications, customer needs, and quality standards.
• Optimize workshop capacity and resource use including manpower and equipment.
• Coordinate multiple field service and project teams as needed.
• Ensure all technical jobs comply with approved specifications and checklists.
• Identify recurring technical problems and implement corrective and preventive measures.
• Lead or support root-cause analysis for equipment failures, rework, warranty claims, and complaints.
• Drive continuous improvement in workshop processes, productivity, quality, and service delivery.
• Maintain accurate technical documentation, service reports, and maintenance records.
• Work closely with various departments including Technical Director, Sales, Procurement, Finance, Warehouse, Logistics, and Administration.
• Provide technical input to Sales when assessing customer needs and developing solutions.
• Ensure all activities follow health, safety, and environmental policies and safe working practices.
• Enforce proper use of Personal Protective Equipment (PPE) among employees.
• Maintain workshop equipment and work areas in safe operating condition.
• Coordinate safety training at least quarterly with the HSE team.
• Promote safety culture and address unsafe practices immediately.
• Report and support corrective actions following incidents and accidents.
• Ensure team members understand roles, responsibilities, targets, and performance expectations.
• Monitor individual performance and conduct or support quarterly appraisals.
• Identify performance gaps and implement coaching and development plans.
• Recognize high-performing employees and promote accountability.
• Approve expense orders.

• Bachelor's or master's degree in Mechanical, Electrical, Production Engineering, or related field.
• Minimum of 3 years relevant engineering experience with supervisory or managerial responsibility.
• Experience in industrial equipment, water machinery, or solar water pumping is highly desirable.
• Proven ability to lead and coordinate multiple field service, workshop, or project teams.
• Strong technical knowledge of positive displacement, centrifugal, industrial, and submersible pumps.
• Knowledge of electric motors and geared motors.
• Familiarity with control panels and Variable Frequency Drives (VFDs).
• Experience with solar water pumping systems.
• Skills in pump installation, commissioning, servicing, and troubleshooting.
• Understanding of mechanical assemblies and couplings.
• Experience in welding and fabrication.
• Knowledge of preventive and corrective maintenance.
• Ability to perform root cause analysis and technical troubleshooting.
• Skills in equipment fault diagnosis and failure analysis.
• Experience in workshop planning and resource management.
• Competence in quality control and technical inspection.
• Experience with Odoo ERP is an advantage (preferred).
• Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook.

Send your CV quoting the job title 'Technical Operations Lead' through the employer's official contact. The application deadline is 18 October 2026. Only shortlisted candidates will be contacted.