Technical & Services - Director / Head of Service M/F

• Develop and implement the national service strategy aligned with company and OEM standards.
• Create and manage the national service budget and contribute to aftersales business planning.
• Monitor service financial performance including labour revenue and profitability.
• Build and maintain relationships with individual, corporate, and fleet customers.
• Ensure compliance with health, safety, environmental, and OEM safety standards.
• Represent the service function in OEM reviews and strategic meetings.
• Monitor workshop capacity, technician productivity, and vehicle work progress.
• Standardize service processes including job allocation, repair authorisation, parts coordination, and quality inspection.
• Ensure compliance with manufacturer warranty policies and service documentation.
• Provide technical expertise and leadership across the service network.
• Establish standard operating procedures for service reception, diagnostics, repair, quality control, and vehicle delivery.
• Conduct branch visits, technical audits, and operational assessments to ensure brand standards.
• Serve as the national technical authority for complex vehicle faults and manage escalation protocols.
• Set targets and improvements for first-time fix rates and repair quality.
• Monitor warranty claims, repeat labour, avoidable parts replacement, and customer complaints related to technical quality.

• Bachelor's Degree or Advanced Diploma in Automotive Engineering, Mechanical Engineering, Automotive Technology or related field from a recognised institution.
• More than 5 years progressive experience in automotive aftersales, technical service operations or workshop management.
• Advanced skills in automotive diagnostics.
• Competence in root-cause analysis and structured problem solving.
• Knowledge of OEM technical systems and processes.
• Ability to coach technically and transfer knowledge.
• Strong customer service and relationship management skills.
• Leadership and management abilities.
• Solution-oriented and commercially aware.
• Report writing and presentation skills.
• Analytical thinking and evidence-based decision making.
• Accountability and ownership of difficult cases.
• Innovative approach to improving efficiency and effectiveness.
• Effective time management.
• Drive to meet and exceed goals.
• Strong interpersonal skills to build relationships with colleagues and customers.
• Customer focus to gain trust and respect.
• Adherence to ethics, values, integrity and trust consistent with company values.

Apply through the employer's official contact. The employer has not published a closing date.