Sales and Operations Director, Electric Business

• Lead the electric business strategy and ensure its execution across multiple markets, managing country leads and weekly performance reviews.
• Set and maintain route-to-market standards and approve local adaptations in each country.
• Monitor sales volume, revenue, margin, and operating costs weekly and support expansion into new markets.
• Drive high repayment efficiency, customer usage, and agent productivity while reducing customer acquisition and distribution costs.
• Develop and enforce standard operating procedures, service level agreements, and field standards across markets, ensuring effective last-mile execution and after-sales service.
• Manage the portfolio of electric projects, overseeing prioritisation, resourcing, delivery quality, and project status reporting.
• Lead and develop direct reports and build strong teams beneath country leads to avoid single points of failure.
• Serve as the main liaison between country teams and headquarters, facilitating issue resolution and sharing best practices.
• Hold delegated authority for routine approvals related to field disbursements, commissions, and contracts, maintaining governance processes.
• Represent BURN electric with regulators, partners, and funders, ensuring compliance with local laws and supporting carbon project integrity.

• At least 5 years of commercial leadership experience including managing country-level leaders in multiple markets.
• Proven experience in consumer distribution at scale in Africa, including last-mile, agent networks, and after-sales, preferably with PAYGo or consumer credit.
• Demonstrated success in meeting operating metrics such as repayment efficiency, collections, and agent productivity across multiple markets.
• Experience managing multiple projects simultaneously with sound judgement on project continuation or termination.
• Ability to hold teams accountable to targets across different cultures and time zones.
• Decisive leadership style, resolving issues independently and escalating only when necessary.
• Willingness and ability to travel at least 25% of the time across markets.
• Experience with carbon-financed or grant-financed business models.
• Comfortable working in a matrix organisation with shared functional support.

Apply through the employer's official contact. The employer has not published a closing date.