Soft Collections Supervisor (Call Center)

Manage all soft and middle debt collection in a call center. Manage team resources to ensure that all operational KPIs are met and required activities for each customer are done on time. Serve as the primary technical owner of Webitel, Chase It, Grafana and telephony infrastructure. Partner with Prompt Engineer to drive AI improvements and reporting. Lead A/B testing. Drive automation and process improvements. Monitor the quality of outbound calls to ensure professionalism and good customer service.