SME Relationship Manager, Voi and Taveta

a compensation & benefit impact in Global Alliance Mozambique. Contact Reward for details. Job Description Job Purpose: · To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service. · The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution. · The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

Key Accountabilities Sales and Service- 70% · Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate). · Consult customer owners/managers on financial/credit issues and general business practice/ideas. · Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers. · Deal with, and find resolutions for, customer complaints. · Determine the products that are most effective in meeting customers’ needs and be able to sell them at short notice, both reactively and proactively.

• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group. · Monitor and ensure adherence to risk service standards. Business Management- 25% · Research, create and follow up on a target list for potential new business. · Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution. · Gather all the required information that is needed to prepare and assess credit applications.

The role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit) · Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy. · Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided. · Adhere to procedures and guidelines within the BB RMCD. Staff Management- 5% · Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. · Manage own leave plan.

• Offer support as per business request Risk and Control responsibilities · Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role. Preferred Qualification · Business Degree Preferred Experience Knowledge of the bank’s products, services and policies required to undertake the role: · The jobholder will be required to have detailed knowledge of the core set of Business Banking products. · For Complex products, good knowledge will be required sufficient to: - o Recognize the changing needs of the customer.

o Identify products/service that best satisfy customer need. o Introducing the product/service. o Co-ordinate the introduction of the relevant Group product specialist. o Deal with customers directly as required. · A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals. · The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base. Knowledge and Skills Must have good knowledge on: - · Enterprise Banking, · Customer relationship Management · Team management Absa Bank Kenya is an equal opportunity, affirmative action employer.

Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. ***Application Deadline – 16th October 2026*** Education Higher Diplomas: Business, Commerce and Management Studies (Required) At Absa, our story is not a single narrative. It’s thousands of individual journeys unfolding across Africa and beyond. From colleagues serving customers in local communities to teams shaping financial solutions across borders, Absa is built on people who bring their lived experiences, ambitions and perspectives into the workplace every day.

Whether you’re starting your career, a seasoned leader or somewhere in between, your contribution is seen, valued and connected to something bigger. Our presence across Africa – which spans personal and business banking, corporate and investment banking, wealth and investment management, and insurance – exists because of the people who show up in their roles with purpose. Across Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia, our colleagues are shaping what Absa becomes in each market. Beyond the continent, teams in global offices and a technology hub support and extend the stories that prove that African talent can lead, influence and innovate on the global stage.

At Absa, your story matters because progress is driven by human experience, not hierarchy. When people are enabled to bring their whole selves to work, they don’t just build careers. They help shape the future of Africa’s financial services landscape.