Service Specialist

• Answer inbound calls from guests and potential passengers, identifying their needs and resolving issues to ensure satisfaction.
• Make outbound calls to provide additional information and follow up on customer requests.
• Offer technical support and assist callers with bookings, payments, and itinerary or cruise inquiries.
• Maintain customer records accurately using a CRM system and meet individual service quality targets.
• Respond promptly and proactively to customer requests, aiming for first-call resolution.
• Adhere to call centre performance metrics to improve customer satisfaction.
• Work scheduled shifts that may include weekends and public holidays, aligned with international time zones.

• Bachelor's degree in Business Administration, Management, Hospitality, Communications, or a related field.
• At least 1 year of experience working in a call centre.
• Strong customer service and problem-solving skills.
• Ability to work in an office-based setting.
• Good time management and multitasking skills.
• Excellent verbal and written communication in English.
• Ability to achieve first-call resolution.
• Skill in building client relationships and adapting communication to customer needs.
• Basic knowledge of world geography.
• Proficiency with MS Office applications (Excel, Outlook, Word) and familiarity with web conferencing tools like Zoom or Microsoft Teams.
• Willingness to work shifts including weekends and public holidays as required.

Apply through the employer's official contact. Submit your application before the closing date, which has not been published.