Senior Officer- Premium Administration

• Manage the entire process of Direct Debit Arrangement (DDA) administration including registration, validation, activation, amendments, cancellations and record keeping.
• Prepare and submit DDA collection instructions to banks and service providers following approved procedures and schedules.
• Monitor premium collections, investigate failed deductions, identify root causes and implement corrective actions.
• Follow up on outstanding premiums and arrears to reduce policy lapses.
• Resolve discrepancies in mandates, banking details and customer instructions ensuring accurate system updates.
• Administer other premium collection methods such as Salary Deduction Orders and Standing Instructions.
• Perform premium reconciliation against bank statements and policy systems, investigating and resolving unmatched or incorrect transactions.
• Monitor operational performance indicators and prepare reports on collection activities and reconciliation status.
• Engage with banks, policyholders, agents, brokers and internal teams to resolve premium collection and mandate issues.
• Ensure compliance with policies, controls, regulatory requirements and support audits with relevant documentation.

• Bachelor's degree in Insurance, Finance, Business Administration or related field.
• Minimum of three years' relevant experience in premium administration, insurance operations, collections, banking operations or related financial services.
• Experience in DDA administration, mandate management, premium collection monitoring, failed collections, premium allocation, financial reconciliations and resolving payment discrepancies.
• Ability to investigate operational issues independently and collaborate with stakeholders to resolve discrepancies.
• Experience in managing outstanding and suspense items, preparing operational reports and analysing collection performance.
• Preferred: Diploma in Insurance, LOMA, CII, IIK or equivalent professional qualification.
• Preferred: Experience handling complex transactions, identifying control weaknesses and recommending improvements.
• Preferred: Exposure to automation, system implementation or digital transformation initiatives.

Apply through the employer's official contact quoting the Job Reference Number JLIL 436 and the position title. Submit your application by Friday, 6 November 2026. Only shortlisted candidates will be contacted.