Operations · Full-time
Direct employerSahl Relationship Manager, Gateway Branch
KenyaManager · Not statedCloses Friday, 9 October 2026, 23:59 EATChecked 2 Oct 2026
Published by employer
About this role
Role overview
Reporting to the Branch Manager the role will be responsible for the implementation of all banking propositions under SAHL banking to deliver growth and maintenance of these portfolios within Gateway House branch.
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KEY RESPONSIBILITIES
- Managing and leading customer relations, both corporate and Retail.
- Shari’ah compliant product sales and other cross sales of other basket products as per targets
- Liaison with Relationship teams and Retail Branch network to grow the business
- Risk Management to mitigate losses e.g. Frauds and revenue leakages.
- Training and development of branch staff
- Proper Documentation and administrations of Shari’ah compliant portfolios,
- Managing PAR as per set targets.
- Responsible for leadership, management, growth and maintenance of the SAHL book
- Maintain and grow the existing SAHL customers through enhanced relationships
- Achieve the set targets in terms of numbers and values for both liabilities and assets
- Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards
Experience
- Bachelor’s degree.
- Islamic Banking Certification is added advantage.
- 3 years’ general work experience
- 2 years’ experience in Banking Operations
- 2 years Sharia banking experience
- 2 years’ experience in Credit
- 2 years’ experience in Sales & Relationships