IT Officer

The person will provide both hardware & software support to the Group. They will maintain the computer networks of all types, providing technical support and ensuring the whole Database & Systems runs smoothly, as they monitor and maintain all computer systems, installing and configuring hardware and software as well as solve technical problems.

R&Rs

• Manage the Groups IT infrastructure including its IT Systems (HRMS, Time & attendance, Microsoft 365, QuickBooks, etc).
• Managing IT inventory and controlling the IT budget allocation.
• Formulating and implementing the Groups IT policy and best practice manuals
• Setting and establishing timelines for IT projects such system updates, migrations, upgrades, and outages.
• Organizing workshops and training programs for staff on system improvement & usage.
• Identifying, testing, evaluating, and deploying new systems/technology.
• Conducting routine evaluations of network access and data security and preparing system reports for management.
• Establish a good working relationship with staff, vendors, and other customers.
• Engaging third party IT consultants, vendors, software developers and equipment Suppliers.
• Maintaining and monitoring IT systems and networks, and installing and configuring hardware and software
• Troubleshooting network and system issues and diagnosing software or hardware issues
• Creating documentation for technical support purposes
• Providing account/user support set up new users' accounts and profiles.
• To provide a link between the end users and vendors enabling the speedy resolution of issues encountered without taking the user away from the workplace.
• To work autonomously using own initiative and make decisions based on expertise and knowledge of Building based care processes, procedures, and Desired Experience.