Service Desk Coordinator (Internship)

• Prepare commercial quotations for parts, repairs, and replacements identified during preventive maintenance visits and call-outs.
• Follow up with clients to secure approval for quotations.
• Coordinate with the Support Coordinator to keep preventive maintenance schedules updated and visits timely.
• Ensure flagged items for repair or replacement are resolved before the next preventive maintenance visit.
• Respond to service-related client communications as backup support.
• Maintain accurate records of quotations, approvals, and maintenance scheduling.
• Collaborate with presales and support teams to gather information for quotations.
• Assist presales team with commercial quotations for project activities.
• Support the Support Department with coordination and administrative tasks to ensure smooth after-sales service delivery.

• Diploma or degree in Business Administration, Engineering, or a related field.
• 1-2 years experience in coordination, sales support, or customer service; experience in technical, security, or service industries is preferred.
• Proficient in Microsoft Excel and Word.
• Familiarity with CRM or quotation software is an advantage.
• Strong organisational skills to manage multiple quotations and follow-ups.
• Good written communication skills for professional client correspondence.
• Proactive and detail-oriented with the ability to anticipate and flag potential delays.

Apply through the employer's official contact with your application. The employer has not published a closing date.