Head of Workplace IT

• Lead and develop a multi-country Workplace IT team managing networks, telephony, end-user devices, identity, and productivity tools.
• Manage the operational and capital budgets for hardware, connectivity, telephony, and software, ensuring cost discipline.
• Oversee wired and wireless networks, contact-centre telephony, on-premises infrastructure, and physical security across multiple sites.
• Implement identity and access management processes including directory services, single sign-on, multi-factor authentication, and user lifecycle management.
• Maintain IT security hygiene such as patching, vulnerability remediation, endpoint protection, and disaster recovery planning.
• Partner with security functions to ensure clear ownership of IT security responsibilities and maintain audit-ready access controls.
• Set service level agreements and performance metrics to ensure IT services meet user needs and support business continuity.

• Experience leading a multi-site IT function across multiple countries.
• Strong skills in commercial and vendor management, including negotiating with ISPs, telcos, hardware suppliers, and SaaS providers.
• A solid understanding of security principles related to identity, endpoint, and network security.
• Technical knowledge of network monitoring, infrastructure, and physical/server-room engineering.
• Comfort working in high-growth, emerging-market environments.
• A user-focused approach with experience gathering and acting on internal feedback.
• Experience leading a Workplace IT team or strong individual contributor/manager experience ready for leadership.
• Relevant degrees or certifications such as ITIL, CISSP, or cloud/network certifications are desirable but not required.

The role includes professional development programs, coaching, family-friendly policies, flexible working arrangements, well-being support, and opportunities for career growth. Significant travel up to 25% is expected.