Operations · Full-time
Recruitment agency · Career Directions LimitedGeneral Manager Vacancy
Employer not disclosed by agency

About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
A private members' club in Kiambu County is seeking a General Manager. This role is suited for experienced leaders with a background in hospitality or private club management. The General Manager will oversee all club operations and work closely with the Board of Directors.
Read full role
What you will do
- Lead and coordinate all club departments to maintain high service standards and continuous improvement.
- Develop and manage annual plans, budgets, and forecasts while monitoring financial performance and controlling costs.
- Oversee golf operations, hospitality, events, facilities maintenance, and overall member and guest experience.
- Build and maintain strong relationships with members, the Board, staff, sponsors, suppliers, and industry partners to enhance member engagement and retention.
- Lead, develop, and evaluate departmental heads and staff to foster a collaborative and service-focused culture.
- Ensure compliance with regulations, manage risks effectively, maintain internal controls, and provide timely operational and financial reports to the Board.
Requirements
- Bachelor's degree in Business Administration, Hospitality Management, or related field.
- At least 15 years of progressive experience including five years in senior management within hospitality or a private members' club with profit-and-loss accountability.
- Knowledge of golf operations, course management, and membership dynamics.
- Strong skills in strategic leadership, financial management, people development, stakeholder engagement, and regulatory compliance.
- Excellent communication, judgment, and results orientation.
- A Master's degree is an advantage.
- Prior General Manager experience in a similar club, familiarity with golf, or relevant professional membership is preferred.
Benefits
The role offers competitive pay based on experience, senior leadership status with direct access to the Board, and significant autonomy to influence the club's future.
How to apply
Interested candidates should submit their applications through the employer's official contact. Applications will be reviewed as they are received due to the urgency of the vacancy. Only shortlisted applicants will be contacted. The employer has not published a closing date.