Digital Workplace & Microsoft 365 Technical Expert

• Provide technical input and advice on Digital Workplace strategy and Microsoft 365 trends.
• Identify ways to increase adoption and value of Microsoft 365, including new features like Microsoft Copilot.
• Engage with business teams to understand challenges and recommend digital solutions.
• Offer expert technical guidance on Microsoft 365 applications, accounts, access, and permissions.
• Monitor Microsoft 365 updates and provide insights for continuous improvement.
• Manage the lifecycle of Microsoft Teams workspaces including creation and deletion.
• Design, configure, and integrate Microsoft 365 collaboration and productivity solutions.
• Develop prototypes and small-scale solutions using Microsoft 365 capabilities, SharePoint, Power Automate, and Power Apps.
• Coordinate with offshore teams for Power Platform solutions development and support.
• Provide second and third level technical support for Microsoft 365 issues, including ticket resolution and escalation.
• Support testing, validation, and rollout of technical solutions.
• Participate in governance forums and prepare technical documentation and handover materials.
• Support adoption and change management initiatives by developing training content and delivering user training.
• Assist digital champions and stakeholders in improving Microsoft 365 usage and adoption.

• Expert-level knowledge of Microsoft 365 applications including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Forms, Lists, Planner, To Do, OneNote, Stream, Viva Engage, Whiteboard, Bookings, and Visio.
• Strong expertise in Microsoft 365 Identity and Services, Azure Active Directory / Microsoft Entra ID, Microsoft Copilot, and Power Platform including Power Automate and Power Apps.
• At least 10 years of experience working with Microsoft technologies and infrastructure.
• Several years of experience designing and delivering enterprise-wide Microsoft 365 applications and services.
• Strong skills in Microsoft 365 architecture and administration.
• Expertise in SharePoint and Power Platform is essential.
• Experience leading organisation-wide change initiatives.
• Experience working closely with business teams on IT projects.
• Experience establishing governance, operational, and support procedures for IT services.
• Experience managing product deployments and enterprise rollouts.
• Skills in IT systems design including functional specifications, data models, user interface design, and use cases.
• Experience managing or coordinating outsourced development projects and service vendors.
• Strong business analysis, process improvement, and solution design abilities.
• Preferred certifications include MS-102, AB-650, AB-900, PL-900, or other relevant Microsoft 365, Azure, Power Platform, or Digital Workplace certifications.

Apply through the employer's official contact with your application. The employer has not published a closing date.