Customer Service · Not stated
Recruitment agency · Pavago KenyaCustomer Success Manager
Employer not disclosed by Pavago
KenyaManager · RemoteDeadline not published by employerChecked 15 Oct 2026
Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
An undisclosed employer is seeking a Customer Success Manager to work remotely from Kenya during U.S. business hours. This full-time role involves managing client accounts, driving product adoption, and growing revenue, suitable for candidates with experience in customer success or account management.
Read full role
What you will do
- Manage a portfolio of 20 to 40 client accounts as the main contact.
- Lead onboarding processes and ensure successful product adoption.
- Identify early risks to prevent client churn and execute re-engagement strategies.
- Coordinate support issues and escalate them internally for resolution.
- Own contract renewals and identify opportunities for upselling and cross-selling.
- Conduct regular client check-ins, strategic calls, and Quarterly Business Reviews.
- Track and report client health, usage metrics, renewal status, and provide feedback to product teams.
Requirements
- Have 2 to 3 or more years of experience in customer success, account management, or client-facing roles.
- Be experienced with Salesforce or HubSpot and customer success platforms like Gainsight, ChurnZero, or Totango.
- Possess strong presentation skills for QBRs, demos, and client reviews.
- Demonstrate ability to manage accounts and drive renewals.
- Preferred: 3 to 5 years of experience with revenue targets in SaaS, B2B tech, or professional services.
- Preferred: Familiarity with NPS, CSAT, customer health scoring, and creating playbooks, client decks, or case studies.
How to apply
Apply through the employer's official contact. The employer has not published a closing date.